Privacy Policy

Introduction

Phanes Pty Ltd ("Phanes," "we," "us," or "our"), operating Robe, is committed to protecting your privacy and ensuring your personal data is handled responsibly. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal data when you use Robe.
For any privacy-related inquiries, please contact us via email at privacy@phanes.com.au or visit our website at www.phanes.com.au.


Eligibility

Robe is designed exclusively for users aged 16 and older. We do not intentionally collect personal data from individuals under the age of 16.


Types of Data Collected

We collect the following categories of personal information during account creation and throughout your interaction with the app:
- Personal Identifiers: First and Last Name, Username, Email Address, Phone Number
- Profile Information: Profile Pictures, Gender, Date of Birth, User-generated Bio
- Usage and Technical Information: Interaction timestamps, activity metrics


Purpose of Data Collection

We utilise collected data primarily for:
- Account creation, management, and authentication
- Ensuring compliance with administrative, legal, and regulatory obligations
- Enhancing and personalising user experience
- Customer support and user communication
- Collecting and analysing user feedback and ratings for promotional materials and internal assessments
- Aggregated analytics to facilitate further business and application development


Data Sharing and Disclosure

We maintain a strict policy against selling or sharing personal contact information (such as email addresses or phone numbers) without explicit user consent.
However, aggregated and anonymised data may be shared with approved third-party partners, including clothing brands and retailers, for promotional, analytical, and business development purposes. Personal identifiers will not be disclosed.
We may also disclose personal data if legally required or during business restructuring processes, mergers, or acquisitions.


Third-Party Service Providers

Our app utilises the following third-party services:
- Firebase (Google) Analytics for usage and performance insights
- Firebase (Google) Authentication and Firestore (Google) for secure user authentication and data storage
These providers may automatically collect data for operational and analytical purposes.


Data Security Measures

We adopt industry-standard practices to safeguard your data, including the use of secure servers, Firebase Authentication, and encrypted communications. Regular security audits are conducted to ensure continuous protection of user information.


Data Retention Policy

We retain your personal information as long as your account remains active. Upon account deletion, all personal information will be automatically removed from our systems, excluding anonymised star ratings and user feedback retained for ongoing promotional and internal review purposes.


User Rights

Users have the following rights::
- Access to personal data stored about them
- Correction of inaccurate personal information
- Deletion of personal data from our records
Requests regarding these rights can be submitted to privacy@phanes.com.au.


International Data Transfers

Your personal data may be transferred internationally through our use of Firebase (Google) services. All international transfers adhere to appropriate data protection measures compliant with applicable privacy laws.


Cookies and Tracking Technologies

Our website is hosted on the Wix platform, which may utilise cookies or similar tracking technologies. For further details, please consult Wix’s privacy policy.


Changes to the Privacy Policy

We may periodically update this Privacy Policy. Users will be notified of significant changes via email or through clear notifications within the app.


Contact Information

Phanes Pty Ltd
Email: privacy@phanes.com.au
Website: www.phanes.com.au